Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between the player and Novatrix S.R.L., the operator of this platform. By registering an account, players confirm they have read, understood, and agreed to these rules. The platform operates under the Tobique Gaming Commission, with e-gaming certificate No. 0000002. All activities on the Koru online casino are governed by these provisions, which are designed to ensure a fair and secure environment for everyone.

General Provisions and Account Rules

Participation is open to individuals who are at least 18 years of age and reside in a jurisdiction where online gambling is legal. Players from Australia are welcome. It is the individual’s responsibility to ensure they comply with local laws before creating an account. Each player is permitted to hold only one account. Creating multiple accounts to abuse promotions or bypass limits is strictly forbidden and may result in the closure of all associated accounts.

Registration and Verification

To register, players must provide valid personal information, including full name, date of birth, address, and email. All information must be accurate. Before the first withdrawal is processed, a Know Your Customer (KYC) verification is mandatory. This process typically requires submitting copies of government-issued ID, a recent utility bill for address proof, and documentation confirming ownership of the payment method used. This is a standard security measure to prevent fraud and comply with regulatory requirements.

Financial Transactions and Payments

All deposits and withdrawals are subject to specific rules to ensure security and efficiency. Koru supports transactions in multiple currencies, including AUD, EUR, USD, and various cryptocurrencies like BTC, ETH, and USDT.

Deposits

A minimum deposit of AU$30 applies to most payment methods like Visa and Mastercard. For cryptocurrencies, the minimums vary, such as 0.001 BTC or 20 USDT. Players must only use payment methods registered in their own name. Funds from third parties are not accepted. Deposits are generally processed instantly and are free of commission from our side, though third-party payment providers may apply their own fees.

Withdrawals

Withdrawal requests are processed after account verification is complete. The minimum withdrawal amount is AU$30 for card payments. Processing times differ by method; crypto withdrawals are often instant after approval, while card payments may take 3-5 banking days. Standard withdrawal limits are in place, typically around AU$3,000 daily and AU$15,000 monthly, though these limits may be higher for VIP players. Progressive jackpot wins are generally excluded from these limits.

Bonus and Promotion Rules

Promotional offers are subject to specific terms that supplement these general conditions. Unless stated otherwise, the following rules apply to most bonuses.

Wagering Requirement: A standard wagering requirement of 50x applies to most deposit bonuses and winnings from free spins.
Game Contribution: Not all games contribute equally to wagering. Pokies usually contribute 100%, while table games and live casino games contribute at a lower rate, typically 10%.
Validity Period: Bonus funds generally expire 7 days after being credited. Claimed free spins must be used within 3 days.
Maximum Win: Winnings from bonus funds are often capped, usually at 10 times the initial bonus amount.

Players should always review the specific terms of each promotion before participating.

Player Conduct and Prohibited Activities

Maintaining a fair gaming environment is paramount. Players are prohibited from engaging in any fraudulent, collusive, or illegal activities. This includes, but is not limited to, exploiting software vulnerabilities, using bots or other automated tools, and manipulating game outcomes. Any attempt to use a VPN or other means to mask a location from a restricted country is a violation of these terms. Accounts found to be involved in such activities will be suspended, and any associated winnings may be forfeited.

Disputes and Account Closure

If a player has a concern or dispute, they should first raise it with the customer support team. Clear communication helps resolve issues quickly. For more information, players can review the Koru contact us page for details on available channels. Players may request to close an account at any time by contacting support. The operator reserves the right to suspend or terminate an account if there is a material breach of these terms and conditions, with notification provided to the player.