Responsible Gaming
At Koru Casino, providing a secure and entertaining gaming environment is our highest priority. We believe that gambling should always be seen as a form of entertainment and never as a way to generate income. To ensure a positive experience, we advocate for responsible gaming practices and provide tools to help players stay in control. The platform at Koru online casino is designed to be a place for fun, and we are committed to upholding our duty of care to every player.
Player Protection Tools
We offer several tools and measures to support responsible gaming. Players can access these options by contacting our customer support team, who are trained to provide assistance with sensitivity and without judgment. These tools are designed to empower individuals to manage their gaming activity effectively.
Key features available include:
- Account Closure: A player can request the closure of an account at any time if they feel it is necessary.
- Self-Exclusion: For those who need a more definitive break from gaming, a self-exclusion option is available. This allows a player to block access to the account for a predetermined period.
- Age Verification: We enforce a strict 18+ policy. All accounts are subject to Know Your Customer (KYC) checks to verify age and identity, preventing underage access.
- Support and Guidance: Our support team can provide information and direct players to external professional help organisations if needed.
Staying in Control of Play
Maintaining control is fundamental to ensuring that gaming remains a fun pastime. It is helpful to be mindful of personal habits and set clear boundaries before starting to play. Consider adopting a few simple guidelines to manage gaming activity, such as setting limits on the time and money spent on games. It’s also wise to avoid playing when feeling stressed or upset and to never borrow money to gamble. For more information on our operational standards, please see the [Koru about us](/about-us) page.
External Support Resources
If gambling is no longer fun or is causing issues, professional help is available from several independent organisations in Australia. These services offer free, confidential support and counselling to anyone affected by problem gambling. We encourage anyone with concerns to reach out to one of the following reputable bodies:
- Gambling Help Online: Provides 24/7 support via chat, email, and phone across Australia.
- Gamblers Anonymous Australia: Offers peer support through local group meetings.
- Lifeline Australia: Delivers crisis support for a range of personal issues, including those related to gambling.
Preventing Underage Gambling
Koru Casino strictly prohibits anyone under the age of 18 from creating an account or participating in any gaming activities. Our verification procedures are in place to confirm the age of all players. We also recommend that adults who share a computer with minors use filtering software, such as Net Nanny or Cybersitter, to block access to online gaming sites and protect children.