Privacy Policy

At Koru, protecting the personal information of players is a top priority. This privacy policy document explains how data is collected, used, processed, and safeguarded when individuals use the services offered. The platform is committed to transparency and ensures all data handling practices comply with relevant regulations. Understanding this policy helps players make informed decisions about their engagement with the official casino Koru platform.

Information We Collect

To provide a secure and functional gaming environment, Koru collects specific types of information during registration, gameplay, and financial transactions. This data is essential for account operation and regulatory compliance. The main categories of information collected include:

• Personal Identification: Full name, date of birth, and other details required to verify identity and age.
• Contact Details: Email address, residential address, and telephone number for communication and account verification.
• Financial Information: Data related to deposits and withdrawals, such as masked payment card details and transaction records, processed through secure payment gateways.
• Technical Data: Information like IP addresses, browser type, device identifiers, and login data, which helps optimise the user experience and enhance security.
• Verification Documents: Government-issued ID, proof of address, and proof of payment method as required for Know Customer (KYC) procedures before processing withdrawals.

How We Use Information

The information collected serves several key purposes, all aimed at delivering a secure, reliable, and personalised service. Data is used to manage player accounts, process financial transactions efficiently, and provide customer support. It is also vital for meeting legal and regulatory requirements, including age verification and anti-fraud checks. With consent, contact details may be used to share information about promotions and updates, with an option to opt-out at any time.

Data Sharing and Disclosure

Koru does not sell or rent personal data to third parties. Information is only shared with trusted partners when necessary to provide the platform’s services. This includes payment processors who handle transactions and software providers whose games are featured in the lobby. Data may also be disclosed to regulatory bodies like the Tobique Gaming Commission or law enforcement agencies when required by law to ensure compliance and maintain a safe gaming environment.

Data Security

Protecting player data is fundamental. The platform employs industry-standard security measures, including SSL/TLS encryption, to secure all data transmitted between the player’s device and the servers. Access to personal information is strictly controlled and limited to authorised personnel who require it to perform their duties. These protocols are in place to prevent unauthorised access, alteration, or disclosure of sensitive information.

Cookies and Tracking Technologies

Cookies are used to enhance the functionality and performance of the website. These small text files help remember preferences, facilitate seamless logins, and gather analytical data to improve the service. Players have control over cookie settings through their browser and can manage their preferences, though disabling certain cookies may affect the platform’s usability.

Player Rights

Players have specific rights regarding their personal data. These include the right to access the information held, request corrections to any inaccuracies, and ask for data to be deleted under certain circumstances. Exercising these rights ensures that individuals maintain control over their personal details. Players can also find tools and information related to account control in the Koru responsible gambling section.

Policy Updates

This privacy policy may be updated periodically to reflect changes in legal requirements or operational practices. When significant changes are made, players will be notified through their registered email or a notice on the website. It is recommended to review this policy regularly to stay informed about how personal information is protected.

Contact Information

For any questions or concerns about this privacy policy or the handling of personal data, players can contact the support team. Enquiries can be sent via email to support@korucasino.com or through the contact form available on the website. The team is available to provide clarification and address any privacy-related matters.